Frequently Asked Questions
Everything you need to know about our handcrafted leather goods.
What is the difference between Gusti Leather Nature and Gusti Leather Studio?
Our Nature line consists of vegetable-tanned products handmade in small family businesses using traditional methods, while our Studio line offers chemically tanned leather providing extra stability and a modern finish.
How should I care for my leather product?
We recommend using beeswax-based leather balm for our Nature products to keep the leather supple. For Studio products, a standard waterproofing spray or leather lotion is suitable to protect against moisture.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within Europe. Shipping costs vary by destination and are calculated at checkout; we offer free shipping on orders above a specific threshold.
Can I return my item if I am not satisfied?
Yes, you can return any unused item in its original packaging within 30 days of receipt. Please use our online returns portal to generate a shipping label.
Why does my new leather bag have a strong scent?
Natural tanning processes can leave a distinct earthy smell. This is a sign of authenticity and typically fades within a few weeks of regular use and airing out.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Klarna Pay Later, and Apple Pay for a secure and seamless checkout experience.